We value your business and trust in our brand and hope that you will allow us another opportunity to meet and exceed your expectations Warmest Regards Brian Sang General Manager, We stayed at the Mystique from 24th December - 7th January. The place was also dreadfully understaffed. All of your comments were read with the highest interest and will be discussed with the relevant teams. We appreciate your trust in our brand and we're hoping that you'll be returning soon! Mystique Royal St. Lucia Gros Islet; Policies. Nobody at the hotel was pleased with the service. I would like to clarify that; the water in the pool was disgusting, there was a huge shortage of sun loungers, the rooms were shabby, the air-conditioning substandard, and the hot water situation diabolical. You can admire them from two of … I agree that the good reviews indeed appear to be getting more bizarre and seem to be trying to negate problems that other reviewers have discussed rather than actually reviewing their own experiences. Dear Lucas R, Thank you for choosing our Mystique St. Lucia by Royalton for your vacation and finding time to provide feedback regarding your stay. This is the version of our website addressed to speakers of English in the United States. Warmest Regards, Brian Sang General Manager, Not a bad place, good for the price, good spot, good view, nice staff. Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in … I find this unforgiveable as St Lucia has a Coca-Cola production centre in Castries – as well as a brewery, and there were no national shortages of any of these items. After reading other reviews we were slightly worried but for no reason thankfully. There are none by the pool, and none on the beach. Are there any historical sites close to Mystique St. Lucia by Royalton? Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). However he was excellent at his job and the Chic provided a needed escape from the rest of the hotel. I would hesitate at saying this place even meets a 3 star standard presently. As others have rightly mentioned, the setting of this hotel is great, but my review is of the hotel, not the location. Not wanting to spend another 10 minutes in a queue, you forgo the drink that you had planned to have on your balcony. Stay at this 4-star beach resort in Gros Islet. You spend the next 5 minutes trying to find a couple of spoons. Having digested all of the recent reviews, this is another frequent complaint. We would appreciate the opportunity to serve you again in the near future. Funny how the “good” reviews only appear in blocks after a bad review, and in order to try and counter what is being said. As others have rightly mentioned, the setting of this hotel is great, but my review is of the hotel, not the location. Located 5.4 kilometres from Fort Rodney, Mystique St Lucia by Royalton offers panoramic ocean views and a variety of on-site bars, restaurants and cafes. You bet we were!!! Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. You eventually arrive at the hotel in the early evening; tired, hungry and in need of a shower. Water shut off a couple times. GREAT Food and Service. But, what actually happens is; you turn the shower on and are greeted with freezing cold water – the same from all taps. Don’t be fooled by the strange 4 and 5 star reviews. We do take our guests' feedback very seriously and assure you every point you made will be taken into consideration by our Management Team to continuously improve the existing product. Prices are calculated as … Mystique St. Lucia by Royalton Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. Own or manage this property? Whilst some staff at the hotel are making an effort, there are huge problems at this place. The toilet continued to flush boiling water, and the air conditioning didn’t work. Imagine this as your first day and following morning… You have been travelling for the best part of 12 hours. Not only did you get that from the staff, but you also had time to speak with a lot of the other guests whilst there which for us made the holiday even better. I. think trip advisor should make each reviewer supply their receipts for their trips/holidays prior to allowing them to post reviews. The hot water situation got worse. Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia, Worst hotel ever. It’s no sandals but its good, Dear BobbyBrignac, Thank you for choosing our Starfish St. Lucia for your vacation and finding time to provide feedback regarding your stay. To elaborate on my earlier description of it as disgusting. We. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. After all we were coming in from a day in 30 degrees sunshine! Special mention to Marthalena for going above and beyond for me every breakfast by bringing me slices of limes for my hot water We had no issues with the food. We did a boat trip to the waterfall and mud baths whilst we were there using the company next to reception and this was excellent, I would definitely recommend this. I would hesitate at saying this place even meets a 3 star standard presently. The hotel frequently ran out of very basic bar items such as; Cola, lemonade, Gin, Vodka, Rum, Beer, champagne, limes, lemons. The staff are friendly and the service second to none. Everyone was fed up with having to wake at 5am to get a sun lounger for the day – apart from the selfish few who paid the security guard to reserve specific loungers. You call reception to report this and they say “oh yes, we know, its being looked into”. Discover genuine guest reviews for Mystique St Lucia by Royalton along with the latest prices and availability – book now. Having spoken to nearly all the other guests at some point, I am perplexed by the good reviews. All of your comments were read with the highest interest and will be discussed with the relevant teams. dined at Chic a couple of times and again the food and service here was lovely. You then use the toilet and on flushing you can feel the heat and can see steam coming from the toilet pan. Each time I went to reception, there were always several other dissatisfied holidaymakers queuing to complain. These shortages cannot be blamed on Coronavirus. Funny how the “good” reviews only appear in blocks after a bad review, and in order to try and counter what is being said. Shame due to covid we couldn't explore the island more but it was the price we had to pay to be there. The hotel didn’t fix anything throughout our stay, even after complaining to reception daily. The beach and sea were fantastic with great views. There were always. However, no one in the right mind would give this place a 5 star rating. And would a reasonable person think that these problems are acceptable in a 4 star Hotel? Your kind compliments about the service offered b the host, food variety and the great views were well received. You notice that the serviettes you were given did not contain a spoon. One night when there was no hot water and another when there wasn't any water for 12 hours but this wasn't the hotels fault and they called and put a letter under the door to apologise and explain the situation. Please accept our sincerest apology for the inconveniences you encountered and the inconsistent service you received during your stay, this is certainly not the standard of service which we strive to maintain. You get to the buffet tables and join the very long queue for soup. The pool boy reluctantly grabs 2 old sun loungers from a stack and places them at the edge of the beach – however there are no parasols. The reception staff were not very helpful and often rolled their eyes when approached. This again did not cause us great concern. Prices are the average nightly price provided by our partners and may not include all taxes and fees. You go down to reception and explain the evening that you have had (considering this is a 4 star hotel) and ask for a bottle of water – after being told by other guests that this is where bottled water is handed out. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. You queue for 10 minutes for an omelette, and then another 10 minutes for toast and then another 10 minutes if you want any cooked items such as bacon, sausages, hash browns etc. Are there opportunities to exercise at Mystique St. Lucia by Royalton? It’s no sandals but its good, Dear BobbyBrignac, Thank you for choosing our Starfish St. Lucia for your vacation and finding time to provide feedback regarding your stay. There were always. The queues did not allow people to practice social distancing rules. They were just embarrasing The sunbed situation is ridiculous with 5am towels down being the norm but we went to the beach most days where we could pick our spot with no trouble getting a lounger. Since the hotel re-opened, there have been 42 reviews (at the time of writing this). We also got bottled water daily and if we ran out we were happy to refill using the taps in the room as the water is perfectly safe to drink. The beach and sea were fantastic with great views. Yes, free parking and secured parking are available to guests. This again did not cause us great concern. The hotel frequently ran out of very basic bar items such as; Cola, lemonade, Gin, Vodka, Rum, Beer, champagne, limes, lemons. The food was generally good, and your wine glass was very frequently topped up by the maitre’d who, whilst very professional, had a very unusual knack of being able to appear out of thin air, like Papa Legba appearing before you with a bottle of whatever you were drinking. The reception staff were not very helpful and often rolled their eyes when approached. WiFi is free in public spaces. We chose to get married here and everything was stunning, especially the service from our wedding Co-ordinator Yasmine who couldn't do enough for us from the minute we arrived to the minute we left, thank you. They were just embarrasing The sunbed situation is ridiculous with 5am towels down being the norm but we went to the beach most days where we could pick our spot with no trouble getting a lounger. However, no one in the right mind would give this place a 5 star rating. We feel very fortunate to have managed to get away at all, never mind to the brilliant sunshine of the Caribbean. These shortages cannot be blamed on Coronavirus. There is a massive queue to enter the restaurant and you are told (along with other guests) “sorry we are full at the minute, we will take your room number and shout you in when we have space”. You spend the next 5 minutes trying to find a couple of spoons. The reception staff initially refuse. Own or manage this property? We appreciate your kind compliments about the bed and linen quality. Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. You ask for a glass of Merlot and Chardonnay and are told to go and get your own food from the buffet. I notice Brian couldn’t answer my wife’s questions about dates when the hot water/ wifi / other issues would be fixed. Conveniently located restaurants include Liz Roti, Jacques Waterfront Dining, and Wingz N Tingz. Does Mystique St. Lucia by Royalton offer any business services? amount of moaning guests (seriously what do they expect hotel staff to do about bat poo, stop them flying over the hotel???) The luxury rooms are air conditioned and feature a spa bath, tea and coffee making facilities and movies-on-demand. I’m only making an observation here, I’m sure you can add 2 and 2 together. All the staff here made very tasty cocktails but we though that Hilarios just edged the best ones. The breakfast buffet queues are worse than last night. Water shut off a couple times. In regards to the swimming pool. What are some restaurants close to Mystique St. Lucia by Royalton? There were a couple of issues with the water during our stay. We value your business and trust in our brand and hope that you will allow us another opportunity to meet and exceed your expectations Warmest Regards Brian Sang General Manager, Just got back from a two week stay over Christmas and New Year with my wife and we can't speak highly enough of the hotel, staff, location and the amazing Caribbean feel to the place. See 951 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. However, several guests who had used the pool that day found that their dyed hair was no longer the same colour that it had been before their dip in the pool and the non-natural blondes were left very upset. Which popular attractions are close to Mystique St. Lucia by Royalton? I never once saw the water being tested. Our guests praise the bar and the helpful staff in our reviews. What food & drink options are available at Mystique St. Lucia by Royalton? …This was our first night and morning. Having spoken to nearly all the other guests at some point, I am perplexed by the good reviews. There will be a charge of $4 USD per person/per night for all guests 16 years of age and older. You notice that the serviettes you were given did not contain a spoon. Warmest Regards Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. Many travellers enjoy visiting Fort Rodney (2.2 km). Yes the internet was not always great in your room, but this did not cause any issues, even with our 17 year old son :) Yes there were a couple of occasions when the water in the shower was not always hot. Response from , Owner at Mystique St. Lucia by Royalton, Review collected in partnership with this hotel. You plan to take a shower and head down to the restaurant for a bite to eat and then get a drink to take back to the balcony and have a peaceful nights sleep, ready for the next 14 days in paradise. The oil slick that laid on the surface was awful and clearly visible when the sunlight caught the surface at certain angles. Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. Now £243 on Tripadvisor: Mystique Royal St Lucia, St. Lucia. We are a married couple and our 17 year old Son. This feedback will be shared with the relevant teams in an effort to improve on the overall vacation experience. You bet we were!!! Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). This feedback will be shared with the relevant teams in an effort to improve on the overall vacation experience. Also, management appear to be unable to punish staff for poor conduct, specifically the security guards and rude reception staff. The reception staff then slat 2 bottles of water on the desk and say “is there anything else?”. Eventually you are called into the dining area and are given a serviette containing a knife and 2 forks and shown to your table. And would a reasonable person think that these problems are acceptable in a 4 star Hotel? We did a boat trip to the waterfall and mud baths whilst we were there using the company next to reception and this was excellent, I would definitely recommend this. Were we happy? Having digested all of the recent reviews, this is another frequent complaint. However, several guests who had used the pool that day found that their dyed hair was no longer the same colour that it had been before their dip in the pool and the non-natural blondes were left very upset. This hotel’s sat in a prime spot on the mile-long Reduit Beach, with eye-catching views of the surrounding jade-tinted mountains. We hadn't originally booked the Mystique, we were originally booked to go to Thailand. Nearby attractions include Splash Island Water Park Saint Lucia (0.2 km), Reduit Beach (0.1 km), and Ultra Lounge (0.5 km). You then look everywhere for a sun lounger around the pool. Why would guests lie about these things? Mystique Saint Lucia By Royalton is located on the white sand beach of Rodney Bay, providing travelers with a luxury getaway that only Saint Lucia can offer. But, what actually happens is; you turn the shower on and are greeted with freezing cold water – the same from all taps. Once booked in at reception, you are shown to your room. You ask for a glass of Merlot and Chardonnay and are told to go and get your own food from the buffet. We do hope you change your mind about visiting the resort and we're given a chance to restore your confidence in us. On the subject of the security guard, he just watched guests getting hassled by the large group of drug dealers on the area of beach that is supposedly for hotel guests only. Search for Mystique Royal St. Lucia discounts in Gros Islet with KAYAK. Thank you for sharing such heart warming feedback with us about our resort and lovely staff. The hot water situation got worse. All of your comments were read with the highest interest and will be discussed with the relevant teams. Our guests praise the bar and the helpful staff in their reviews. Special mention to Marthalena for going above and beyond for me every breakfast by bringing me slices of limes for my hot water We had no issues with the food. Because of the restrictions and very few options to make it to the sunshine, we ended up in St Lucia. 10 minutes later, you get your soup and return to your seat. We would appreciate the opportunity to serve you again in the near future. Shame due to covid we couldn't explore the island more but it was the price we had to pay to be there. This posed another question - why did the hotel not provide table service as TUI advertised in order to provide extra safety in the current times of Coronavirus? Oyster Hotel Review. It is a joy to learn how beautiful your wedding ceremony was and my team join me in wishing you both a lifetime of happiness and love. Your kind compliments about bang for buck, location and views of the hotel, and our staff were well received. Thank you. The place was also dreadfully understaffed. I’m only making an observation here, I’m sure you can add 2 and 2 together. Check prices, photos and reviews. The food was also generally below the standard of a 4 star hotel and the queues caused by the lack of serving staff were appalling. Personally I preferred putting my phone down and getting to the beach so this wasn't an issue for me. We value your business and trust in our brand and hope that you will allow us another opportunity to meet and exceed your expectations Warmest Regards Brian Sang General Manager, Just got back from a two week stay over Christmas and New Year with my wife and we can't speak highly enough of the hotel, staff, location and the amazing Caribbean feel to the place. L'Epicure & Terrace Mystique Royal is a Creole restaurant in Gros Islet, Saint Lucia. Having been to various locations in the Caribbean before, this was definitely our favourite. In regards to the swimming pool. Gus is always around to say hello as well, he is a cracking guy. There have been 18 1&2 star ratings and 19 4&5 star ratings with 5 neutral 3 star ratings. Whilst many of our experiences are similar, I would like to share my own thoughts as our opinions differ slightly, although we were both very disappointed with our holiday. This feedback will be shared with the relevant teams in an effort to improve on the overall vacation experience. What are some restaurants close to Mystique St. Lucia by Royalton? The luxury rooms are air conditioned and feature a spa bath, tea and coffee making facilities and movies-on-demand. We appreciate your trust in our brand and we're hoping that you'll be returning soon! By the time you get back to the table, all of your food is stone cold and your wine has still not arrived at the table. Gourmet dining’s the name of the game in not one, but two of the à la cartes. The reception staff then slat 2 bottles of water on the desk and say “is there anything else?”. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. 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