However, B is more direct and to the point. Sorry. (more polite) What’s the answer? You could say: "Could you send me the report?" Politeness is the practical application of good manners or etiquette so as not to offend others. Advisors : Dr. Rochmat Budi Santoso, S.Pd., M.Pd Key words : Request strategies, Politeness, Textbooks for Senior High School. Instead, we need one of the following polite expressions. Thesis. If you don't want to sound rude when speaking English, then you need to know how to make a request in a polite way.Requests in English are usually made in the form of questions 3. Offering suggestions is a polite way to wrap up a conversation or a point of thought, or allow for other points to be explored. Use these if you need to add some creativity or action plans to the conversation! By saying, “Thank you for calling, goodbye!” it will be clear to both of you that the phone conversation has ended. It’s fine to use less formal phrases in these conversations, such as Workplace Communication Tip 3: Politely Make Suggestions. I want a tuna sandwich. It would seem quite rude to phrase it as such, so we resort to the more polite indirect way (A). The language focus is on polite requests and some of the words and phrases you need when making a formal phone call to a business. You accept the request but ask the person to work Saturday instead. Can you do me a favour? Asking Indirect Questions to Be Especially Polite . I'm afraid that's not possible. That’s why I like to mix things up and have another teacher do the heavy lifting sometimes. Students match the expressions on the left to the pictures and write complete requests with the appropriate request phrase. There are many different ways of making polite requests in English. Making a polite request, and responding accordingly, should be one of the first things you learn in English. people are polite to the extent that they enhance, or lessen the threat to, another's face. My shirt came back from the laundry missing buttons.” Use modal verbs such as would, could and can to make your request as polite as possible. But what about if you are making a special request or asking for a huge favor? Using indirect question forms is especially polite. In this conversation, we included the right level of politeness for the situation. Yes. The good news is that there are a ton of great videos on YouTube on the topics of making polite requests and asking for help. (more informal) Could you say thanks to your mum for me? Phrase 4 is polite and can be used with people you don't know very well, or with your boss. The above samples show how to politely accept or reject a meeting request. (You can also say ''I'm sorry I can't''. Or: I’ll have a hamburger, please. Can I borrow your pen please? This softens the request and makes it sound less like an order. (more polite) I’ve finished my homework. Make your request into a question. Someone sees a free chair at your table and asks to sit down. Statement A is obviously more polite than statement B. Don't forget to listen to the end of the podcast because we have a new football phrase for you to guess, too. (more informal) Could I speak to Amy, please? You reply: I'd like a tuna sandwich, please. 73. If you'd like to sound more polite when talking to someone you don't know well, "could" is great to use. 30-60 minutes . Can I open the window? This is always important, especially when you are speaking to people you don’t know and when you are asking for something in a shop, a cafe or in a station. Go ahead. It can also cause the reader to feel like you’re pointing blame because you didn’t answer, which doesn’t make the reader feel very good or interested in reading your email. ''I'm afraid I can't'' is a polite way to refuse a request. Listen to the conversations by institutoYEScoop: Making polite requests by msepulv9: What would you like? Notice that indirect questions begin with a phrase ("I wonder," "Do you think," "Would you mind," etc. You already know to say “Please”, “Thank you,” and “Excuse me” – but here are 15 more ways to make your English sound more polite! Example Business Telephone Conversation: Role-Play The following business telephone conversation can be used as a role-play in class to introduce a number of standard phrases to practice telephoning in English . you often hear this phrase when somebody has too much work to do. Style matters – especially when we talk with our co-workers, consumers, patients, and supervisors. Polite requests Please / Could you please /Would you /Can you / Would you mind. It’s a good idea to develop a routine to follow, so you know there will be no surprises. If you want to improve … "Can" is also common, but it's more often used with close friends. Your task is to imagine that you are a team leader in a call centre and you need to give your team some customer service training. Language you can use when you have to make a request, offer or invitation. ("can" - permission / polite request) Level: elementary Age: 12-17 Downloads: 46 : Making polite requests Level: intermediate Age: 10-17 Downloads: 41 : Would you mind ...? Because there are no facial cues while speaking over the phone, it can often be difficult to know when the conversation has ended. Instead, politely ask, “Can you hold, please?” Basic tips to remember when speaking politely in English. It is a culturally defined phenomenon, and therefore what is considered polite in one culture can sometimes be quite rude or simply eccentric in another cultural context.. So, this grammar helps you use polite English to make sure your communication is positive, respectful and that you are winning it. Can I go now? In the cafe, the person serving says ''What can I get you?'' 1) difference between phrases Excuse me (starts a conversation), Pardon (asks for clarification), and I am sorry (apologises). When writing a polite follow-up email, most people tend to naturally use “follow-up” in the subject line. Why don’t we… 75. If you are nice, you will be popular. While this email is a follow-up, that subject line doesn’t add any value and will likely be ignored. Don’t say: I want a hamburger. No problem. The speaker has made no attempt here to soften the negative content of the message. Any misunderstanding can have an adverse effect on your goodwill and business. Sure. Let’s revise briefly what we have learnt today. Asking to do things – asking for permission. ). You can make the request polite by saying ''please'' at the end. 2. Here you are. POLITE REQUESTS - accepting or refusing ; Can I have a copy of this letter please? When communicating in English, or any language for that matter, it’s important to be polite. or "Close the door." As basic as this is, however, it is surprising how many people do it poorly. 9. A more diplomatic and polite version might look something like this: There might be a slight delay in the completion of the project. Standards ELP 2-3.2. So try phrasing your complaint as a request for help: “Can you help me with this? English Education Department, Languages and Cultures Faculty. I'm afraid I need it. A takeaway from your conversation — Shows you were listening; Your ask — Keeps the ball moving; Here’s how to roll it all together: Subject Line: Great to meet you at {!Event} Hi {!First Name}, It was nice to meet you at {!Occasion where you met}. Titles: Male: ‘Mr.‘ (or ‘Mister’) Rich: We said ‘please’ and ‘thank you’ a lot. Formal Phone Conversation 1. 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